Refund and cancellation

Before you pay

You can drop a request any time before the payment step, at no charge. Say so when we contact you, or write to contact@auhfaredesk.org. A request that stays unpaid is closed after 7 days.

When a refund is available

• You paid, and the credit could not be added to the card.
• The same request was charged more than once.
• The amount taken differs from the total we confirmed with you.

When credit cannot be pulled back

Credit that has already been added to the bus card stays on it. Check the 10 digits before you pay.

How to ask

Write within 14 days of the payment. Include the card number, the amount, and the date. We reply within one working day.

Timing

An agreed refund goes back to the same card, for the amount you paid, including any fee that was part of that total. We start it within 2 working days of agreeing. Banks usually show it in 5 to 10 working days.